ditx / policies
Privacy policy
This policy describes the information ditx uses to operate the service and how to contact us about it.
Seller: DITX · Amman, Jordan · Privacy contact: support@ditx.ai
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01 / Information we handle
ditx may handle account and sign-in information, workspace and project details, URLs, uploaded or captured screenshots, audit inputs and reports, support messages, and service diagnostics. Do not submit confidential material or personal data in project content.
02 / How information is used
Information is used to provide workspaces, capture and store project evidence, run requested audits, create reports, maintain account security, respond to support requests, and improve service reliability. ditx uses Google Analytics 4 (GA4) and Firebase usage analytics.
03 / Service providers
ditx uses Clerk for sign-in, Replit for hosting, OpenAI for AI processing, and Resend for email delivery. Paddle is our Merchant of Record and payment processor and handles the payment information needed to process orders, tax, billing and refunds. Information needed for these functions may be handled by these providers under their services and terms.
04 / Image privacy
Automated privacy redaction is best-effort, not a guarantee. Automated checks can miss sensitive details. Review and remove private information from each screenshot before starting an audit.
05 / Retention and requests
Project evidence and reports are retained as needed to provide the service; a specific retention period is not currently stated. You may request help with access, correction, or deletion by contacting support. Requests are reviewed and handled by the team; account deletion is not represented as an automatic self-service feature.
06 / Contact and updates
Use the contact option below for privacy questions or requests. Material changes to this policy will be communicated through the service.
07 / How we use aggregated data
To improve ditx and to report on its accuracy, we calculate anonymised, aggregated statistics from audits, such as the number of audits run, the most common issue types, and how scores change between audit rounds. These statistics never include your screenshots, your report content, your company name or anything that identifies you. We only publish a statistic when it is based on at least 20 audits. We never sell your data. You can opt out of being included in these statistics at any time in your Profile settings. We protect your data with access controls, private storage and automatic privacy checks on every upload. No online service can promise to be 100% secure, so we also ask you to remove sensitive information from screenshots before uploading.
08 / Policy version
2026-11-10
09 / Early access list
For early access we collect your verified email, name, role, optional company, country, intended use, preferred language, referral source and campaign attribution. We use these to manage invitations, trial allowances and related messages, and to understand uptake. Optional product updates and partner offers remain separate choices. We retain waiting-list details while your request is active; after you leave, we remove the list profile within 30 days, retaining only minimal consent, unsubscribe, security and legally required records. Use the unsubscribe link or contact support to leave or request deletion. Existing audit and account records follow their separate retention rules.
10 / Email preferences and waitlist
Product updates and partner offers are separate, optional choices, off by default. Product updates are news about ditx; partner offers are messages sent by ditx about partners. You can change either preference anytime in your profile. Waitlist emails are used only to tell you when paid plans open. We never sell or share your email address or personal data with third parties for their marketing.
11 / Analytics and opting out
Google Analytics 4 (via Firebase) records usage events, page categories, device/browser information and approximate location to understand how ditx is used. We do not send names, email addresses, screenshot content or report text to analytics. You can opt out using the Analytics switch below, your browser's Global Privacy Control or Do Not Track setting, or Google's Analytics Opt-out Browser Add-on. Essential internal service counts are retained separately to operate the service.