ditx / policies
Refund policy
This policy explains refund and cancellation terms for subscriptions and credit packs.
Seller: DITX · Amman, Jordan · Support: support@ditx.ai
Paid checkout is not currently available
01 / Refunds
You can request a refund within 14 days of any payment, through paddle.net or by contacting us. If audits or credits from that payment have already been used, the refund is reduced by the value of what was used: each used pack audit counts at $19, each used subscription audit counts at the plan's monthly price divided by its monthly audits, and each used pack image counts at $0.30. Refunds may be declined in cases of fraud or abuse. A refunded subscription ends immediately, and the unused credits of a refunded pack are removed.
02 / Cancellation
A subscription may be cancelled at any time through Manage billing. Cancellation stops the next charge.
03 / How to request help
Contact the team using the support option below and include the account email and relevant payment details. Do not send full card numbers or security codes.